Privacy Policy

Last updated October 3, 2026

RepComet is a product of SocialPoints Media LLC ("SocialPoints Media", "we", "us"). This policy explains what we collect when businesses use RepComet ("Customers") and when their customers receive a review request or use a review page ("Recipients").

Two roles

For Customer account information (the names, emails and billing details of the people who sign up), we are the controller. For the Recipient information a Customer adds or collects through RepComet, the Customer is the controller and we process it on the Customer's behalf. Recipients with questions about a specific business should contact that business; we will also route requests sent to us.

What we collect

From Customers

  • Account details: name, email, password (stored hashed), team members.
  • Business details: business name, address, phone, website, and the information phone carriers require to register a texting number.
  • Billing details, handled by our payment processor, Stripe. We do not store card numbers.
  • Message wording, settings, and API keys (stored hashed).

About Recipients, for Customers

  • Name, phone number, email address and job reference the Customer provides.
  • Messages sent and received, delivery status, and opt-out requests.
  • Which option a Recipient chose on the review page, and any private feedback, name or contact details they choose to give.
  • Technical details on review pages, such as IP address and browser type, used for security and to record that both options were offered.

From Google

For businesses that connect their Google listing, we read the business's public rating, review count and reviews from Google, show them with attribution, and remove review content when Google's terms require.

How we use it

  • To send review requests and follow-ups on the Customer's behalf, and to stop sending when a Recipient opts out.
  • To alert Customers to private feedback and new reviews, and to report results.
  • To secure the service, prevent abuse, and fix problems.
  • To bill Customers and communicate about their accounts.

We do not sell personal information. Mobile phone numbers and text message opt-in information are never shared with or sold to third parties for their marketing. We do not use Recipient information for our own marketing or advertising.

Service providers

We use a small number of providers to run RepComet: DigitalOcean (hosting, United States), Texttive (text messaging, a SocialPoints Media service, which uses Twilio and the phone carriers to deliver messages), Mailgun (email delivery), Stripe (payments), Google (business listing data) and Anthropic (the AI that drafts review replies and summarises feedback when a business uses those features; it receives review and feedback text, not customers' contact details, and does not use it to train its models), and Chattiv (website chat, a SocialPoints Media service, for businesses on Pro that turn it on; it receives the business name, the owner's name and email, and the website address). Each is bound to protect the data and use it only to provide services to us.

Retention

Customer data is kept while the account is active. Opt-out records are kept for as long as needed to keep honoring them and to show we did. When a Customer closes their account, we delete their data within 30 days of their request, except where we must keep records for legal, billing or compliance reasons.

Security

Data is encrypted in transit (TLS). Passwords and API keys are stored hashed and provider credentials encrypted. Each business's data is kept separate from every other business's. Access to production systems is limited to authorized SocialPoints Media staff.

Your choices and rights

Recipients can stop texts by replying STOP and stop emails with the unsubscribe link in each email. Customers can access, export and delete their data by contacting us. Depending on where you live (for example California), you may have rights to access, correct or delete personal information. We respond within the time the law requires.

Children

RepComet is a business tool and is not directed at children under 13.

Changes and contact

We will post changes here and update the date above. Questions: support@repcomet.com, SocialPoints Media LLC.